Privacy Policy

Welcome to ZiyaratWale ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ziyaratwale.com and use our services.

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book pilgrimage packages
• Subscribe to our newsletter
• Complete contact or inquiry forms
• Participate in surveys or promotions
• Contact our customer support

The personal information we collect may include:

• Personal Identification: Name, date of birth, passport details, nationality
• Contact Information: Email address, phone number, home address
• Travel Information: Travel dates, preferences, special requirements
• Payment Information: Billing address, payment method details
• Technical Information: IP address, browser type, device information

We use the information we collect for various purposes:

• Service Delivery: To process bookings, provide services, and manage your account
• Communication: To send booking confirmations, updates, and important notices
• Customer Support: To respond to inquiries, provide assistance, and resolve issues
• Improvement: To enhance and personalize your experience on our platform
• Marketing: To send promotional materials (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and unauthorized access

We process your personal information based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We may share your information in the following situations:

• Service Providers: With third-party vendors who assist in providing services (hotels, airlines, visa processing agencies)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to respond to legal process
• Consent: With your explicit consent for specific purposes

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers with regular security updates
• Access controls and authentication procedures
• Regular security audits and vulnerability assessments
• Employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your data
• Portability: Request transfer of your data to another organization
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the information provided below.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: For the duration of your account's active status
• Completed Bookings: 7 years for tax and legal compliance
• Marketing Data: Until you unsubscribe or withdraw consent
• Inquiries: 2 years from the date of last contact

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow the website to remember choices you make
• Targeting Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.