ZiyaratWale - Your Sacred Journey Begins Here

Get In Touch

Our Office

123 Makkah Street,
Mumbai, Maharashtra 400001

Working Hours

  • Monday - Friday 9:00 AM - 7:00 PM
  • Saturday 10:00 AM - 5:00 PM
  • Sunday 10:00 AM - 3:00 PM

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Frequently Asked Questions

How far in advance should I book my pilgrimage?

We recommend booking at least 3-6 months in advance for Hajj and 2-3 months for Umrah to ensure availability and better pricing.

Early booking also allows more time for visa processing and preparation.

What documents do I need for Hajj or Umrah?

You'll need:

• Valid passport (with at least 6 months validity)

• Completed visa application form

• Recent passport-sized photographs

• Vaccination certificates (Meningitis, COVID-19 if required)

• Proof of relationship for women under 45 traveling with Mahram

Our team will guide you through the complete documentation process.

Do you provide visa assistance?

Yes, we provide complete visa assistance for both Hajj and Umrah.

We handle the entire visa application process including documentation, submission, and follow-up with the Saudi embassy.

Our success rate for visa approvals is over 98%.

What is included in your packages?

Our packages typically include:

• Return airfare

• Accommodation near Haram/Nabawi

• Transportation between Makkah and Madinah

• Ziyarat tours

• Daily meals (as per package)

• Visa processing

• Guidance and support throughout the journey

What is your cancellation policy?

Cancellation policy varies by package and timing:

• 60+ days before departure: 90% refund

• 30-60 days before departure: 70% refund

• 15-30 days before departure: 50% refund

• Less than 15 days: No refund (except in special circumstances)

Please check the specific cancellation policy for your selected package.

Do you offer group discounts?

Yes, we offer special discounts for group bookings:

• 2-5 people: 5% discount

• 6-10 people: 10% discount

• 11-20 people: 15% discount

• 21+ people: Custom discount (contact us)

Group discounts apply to the base package price only.

What happens if there's an emergency during the trip?

Your safety is our priority:

• 24/7 emergency helpline in Saudi Arabia

• Dedicated tour guide with each group

• Local medical assistance arranged

• Coordination with Indian embassy if needed

• Travel insurance recommendations

Can I customize my package?

Yes, we offer customizable packages:

• Hotel upgrades (3-star to 5-star)

• Extended stay options

• Additional ziyarat locations

• Special dietary requirements

• Transportation upgrades

Contact us with your requirements for a custom quote.